When you book and pay for a weaning consultation, you become a client. As a client, you agree to the following:  

Limitations to care

In most instances, the advice given by an IBCLC is effective.  However, the success depends, in large part, on follow-through with the recommendations made in the weaning plan.

If Rebecca Scott-Pillai assesses a breastfeeding issue and thinks that it may not be possible to meet a client’s goals, she will be clear about what is achievable. 

Payment for consultations 

The client agrees to pay for the online consultation on the day the consultation is booked. Failure to do so may result in the consultation being cancelled by Rebecca Scott-Pillai. Please note the full cancellation/refund policy here: https://rebeccascottpillai.co.uk/refund-and-cancellation-policy/

Rebecca Scott-Pillai agrees to provide:

  1. An initial consultation, taking into account maternal history, breastfeeding history, current breastfeeding concerns, and weaning goals. 
  2. A verbal plan, which will be discussed and agreed with the client during the consultation.
  3. A written plan within 48 hours.
  4. Ongoing support for four weeks. This is available Mon-Fri 9 am – 5 pm. Responses outside this time frame are at Rebecca Scott-Pillai’s discretion.
 
As an IBCLC, Rebecca Scott-Pillai must adhere to the Code of Professional Conduct for IBCLC’s which can be found here: Code-of-professional-conduct.doc (iblce.org)
 
Updated 03/05/2025