Terms and conditions – bottlefeeding consultation

When you book and pay for a bottlefeeding consultation, you become a client. As a client, you agree to the following:  

1. Complete the online questionnaire prior to the consultation. 
2. Agree to pay for the consultation at the time of booking the consultation. Failure to do so may result in the consultation being cancelled by Rebecca Scott-Pillai. Please note the full cancellation and refund policy here: https://rebeccascottpillai.co.uk/refund-and-cancellation-policy/

Limitations to care

In most instances, the advice given by an IBCLC is effective.  However, the success depends, in large part, on follow-through with the recommendations made in the feeding plan.

Changes in bottlefeeding patterns may not be not be immediate and may take a few weeks to improve and for issues to resolve.  However, not all bottlefeeding issues can be resolved. 

If Rebecca Scott-Pillai assesses a bottlefeeding issue and thinks that it may not be possible to meet a client’s goals, she will be clear about what is achievable. 

Rebecca Scott-Pillai agrees to provide:

1. An initial consultation, taking into account maternal history, feeding history, feeding goals and feeding concerns. 
2. A verbal plan, which will be discussed and agreed with the client during the consultation.
3. A written plan within 48 hours.
4. Ongoing support for long consultation only. This is available Mon-Fri 9 am – 5 pm. Responses outside this time frame are at Rebecca Scott-Pillai’s discretion.